Unifo (NDA)
ROLE
User Experience Designer
PRODUCT
Sentinel
AREAS OF IMPACT
Enterprise Design
Agile Workflow
Design Systems
Branding
Overview
Sentinel is a robust SaaS platform designed to digitize and streamline customs clearance compliance. Built for large logistics and enterprise clients, it automates compliance workflows, centralizes data, and ensures error-free submissions aligned with Indian customs regulations.
Problem
Traditional customs clearance processes are paper-heavy, prone to manual errors, and time-consuming, often leading to delays, penalties, and communication gaps between stakeholders.
Goal
To design a user-friendly, scalable platform that helps companies
Automate document handling and validations
Improve data visibility and compliance accuracy
Provide real-time tracking and task management
My Role
I was a part of a close-knit team of 3 designers. I joined Unifo as a Junior UX Designer in Aug 2022 and was promoted to UX Designer in April 2024.
As a core contributor on Sentinel, I was responsible for
End-to-end UX design across 5+ product modules
Defining design workflows through research and collaboration.
Creating reusable components and contributing to the design system.
Working closely with developers to ensure pixel-perfect delivery.
Driving QA to maintain consistency post-development
Key UX Challenges
Complex Data Architecture: Designing interfaces that make dense,
nested customs data easily readable.
Stakeholder Variability: Balancing needs across legal, finance, operations, and logistics teams.
Error Minimization: Preventing critical errors in compliance documentation.
What I Did
Conducted stakeholder interviews to understand compliance pain points.
Designed dashboards and modules like Warehouse Management, User Management, Audit Report and so on.
Used component-based design in Figma to scale UI across modules.
Collaborated directly with the CEO and developers to iterate based on feedback.
Prototyped interactions for complex tasks like Job Creation and mobile breakpoints.
What I Learned
How to translate regulatory and technical requirements into user-centric experiences.
The importance of cross-functional alignment when designing for compliance-heavy workflows.
Designing for edge cases is just as important as designing for the core use case.
Impact
Sentinel empowers logistics teams to file smarter, serving thousands with a seamless, trusted experience with expanding adoption.
helped reduce Compliance error.
Set a foundation for scaling future compliance products within Unifo.
Curious about the full Journey? Let’s connect, I’d love to share more over a conversation! (See footer for contact details)